RFP Manager, Public Sector — Medallia

Medallia’s mission is to help companies win through customer experience. The world’s best-loved brands trust Medallia’s Experience Cloud™, which embeds the pulse of the customer in an organization and empowers employees with the real-time customer data, insights, and tools they need to make every experience great. Named a leader in the most recent Forrester Wave and ranked in the 2018 Forbes Cloud 100 list, Medallia is growing quickly, with a global footprint that spans Silicon Valley, Austin, New York, Washington DC, London, Paris, Sydney, Buenos Aires, Tel Aviv, and Prague. Here, we value people for each of the aspects that make them whole. We believe that people should not be defined only by a job title—nobody is “just an engineer” or “just a salesperson.” We are each partners, parents, children, siblings, friends, and former classmates. We have different backgrounds and we celebrate different cultures. And, just like our product, we honor each of the experiences that build our people.

At Medallia we hire the whole person, not just a part of them.

We are a Silicon Valley-based company aiming to expand our pre-sales support for Inside Sales and the Sales Ecosystem. As the RFP Manager, Public Sector you will:

Responsibilities: Create, develop, and grow a Public Sector Center of Excellence for proposal management that scales repeatable processes to properly identify, qualify, compose, and submit complex RFPs, RFQs, and RFIsWork directly with the Medallia Public Sector sales and pre-sales teams to create a best-in-class proposal management functionStrategize with all internal teams, such as Sales, Marketing, Product Marketing, Managed Services, Tech Support, Legal, etc. to build and execute on programsManage, write, and edit winning proposals, pitch decks, and case studies for complex, competitive bids that represent million-dollar opportunitiesLearn and adapt with the market by tracking/reporting on win/loss metrics, trend data (for product and capability enhancements), and competitive offeringsOversee RFP process from inception to delivery working cross-collaboratively with clients/customers, field sales, and solutions consultants (sales engineers) Ensure response materials are formatted to all corporate branding and marketing guidelines

Minimum Qualifications: 5+ years of proposal writing for competitive bids; 3+ years of experience in Enterprise software/SaaS; Bachelor’s degree or equivalent experience; Experience working within high-growth companies (20%+ growth year over year); History of continuously innovating on proposal development processes; Experience with Microsoft Office Suite / Google Environment / Adobe Pro; Experience working with RFP Software such as RFPIO; Familiarity with online e-sourcing portals such as Ariba, Scout, Emptoris a plus

Preferred Qualifications: Technical background, such as BS in a technical major; Proposal management experience at enterprise software/SaaS companies; Evidence of ability to work on a diverse, high performing team and passion for entrepreneurial environments; Experience at companies that grew from $100MM to $1B; Familiarity and/or membership with APMP RFP methodologies

At Medallia, we don’t just accept difference—we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won’t unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements.

Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws.

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