TORONTO, Feb. 11, 2021 /PRNewswire-PRWeb/ — SoftwareReviews, a division of world-class IT research and advisory firm Info-Tech Research Group, has published its 2021 Strategic Sourcing Data Quadrant Awards, naming two vendors as gold medalists. The following vendors are leaders according to the feedback provided by their end users via SoftwareReviews’ comprehensive online survey. Vendors are rated on product features, vendor capabilities, and the relationship with their software partner:
“The vendors who score high in our 2021 Strategic Sourcing Data Quadrant demonstrate a strong commitment to accurate, responsive, and timely communication, which is vital to their clients’ satisfaction with implementation and change orders,” said Steven Jeffery, practice lead, Info-Tech Research Group.
What makes the SoftwareReviews Data Quadrant different?
The study involves gathering intelligence on user satisfaction with both product features and the experience with the vendor. Aggregated emotional response ratings are included in the areas of service, negotiation, product impact, conflict resolution, and strategy and innovation to create a powerful indicator of overall user feeling toward the vendor and its product – all from the software users’ point of view. SoftwareReviews calls this insight the Net Emotional Footprint.
Scanmarket, with a Net Emotional Footprint of +96, scored top product in many areas, exceeding user expectations in auction management and procurement management. SAP Ariba, with a Net Emotional Footprint of +88 was ranked highly for capacity management and contract management.
In general, Strategic Sourcing software users were most satisfied with capacity management – and were most dissatisfied with product strategy and rate of improvement.
About SoftwareReviews Data Quadrant Awards and Software Reports:
SoftwareReviews Data Quadrant Awards recognize outstanding vendors in the technology marketplace as evaluated by their users annually. Top vendors in a software category are eligible to receive Data Quadrant Gold Medals, provided their net-promoter scores meet the threshold for sufficiently high user satisfaction across four areas of evaluation: vendor capabilities, product features, likeliness to recommend, and vendor experience. In-depth product evaluation reports are available at https://www.softwarereviews.com.
About SoftwareReviews:
SoftwareReviews is a division of Info-Tech Research Group, a world-class IT research and advisory firm established in 1997. Backed by two decades of IT research and advisory experience, SoftwareReviews is a leading source of expertise and insight into the enterprise software landscape and client-vendor relationships. By collecting real data from IT and business professionals, the SoftwareReviews methodology produces the most detailed and authentic insights into the experience of evaluating and purchasing enterprise software.
For more information, please contact:
Carmi Levy
Director, Public Relations, Info-Tech Research Group
519.859.6458
Media Contact
Carmi Levy, Info-Tech Research Group, 519.859.6458, [email protected]
SOURCE SoftwareReviews
Recent Comments