Etihad Cargo has opened a new cargo control centre (CCC) at its head office in Abu Dhabi. The new CCC marks a year since the airline began its digitisation initiative.
The new CCC will serve as a hub for real-time monitoring, tracking and management of all shipments, flights, and UAE road feeder services.
In addition, it will allow Etihad’s cargo flows, departures and arrivals across the network, to be monitored 24 hours a day, with a particular focus on cargo that is time-sensitive.
Technology in the CCC builds upon SPRINT, Etihad Cargo’s booking and reservation system, by introducing key tracking functionalities which include shipment planning and performance monitoring across its five freighter aircraft, as well as bellyhold shipments on more than 250 daily passenger flights.
In a second phase, Etihad Cargo will increase the CCC’s functionality by allowing its quick ramp transfer shipments at Abu Dhabi International Airport to be monitored, as well as allowing advanced cargo information monitoring.
Rory Fidler, Etihad Cargo’s head of technology and innovation, commented: “By implementing data-driven technology and harnessing the ever-changing digital landscape, we have created a customer-friendly software that provides our team with market leading tools to better serve our customers when they need it most.”
“This is yet another step in the continuous evolution of Etihad Cargo to become a digitized air cargo carrier of choices.”
Andre Blech, head of operations and delivery at Etihad Cargo, added: “As our latest digitalisation initiative, the CCC, shifts our modus operandi from a historically reactive model, to a truly proactive service delivery machine that strives to maintain the service delivery promise and support customers’ needs every step of their shipment journey.”