Nov 7, 2019: Etihad Cargo’s digitalisation drive continues with the launch of its Cargo Control Centre (CCC) at its head office in Abu Dhabi, to enhance Etihad Cargo’s “delivery as planned” promise to its customers.
The cargo and logistics arm of the Etihad Aviation Group says it is the “nerve centre” for real-time monitoring, tracking and active management of all shipments, flights, and UAE road feeder services.
It offers 24/7 monitoring of Etihad’s cargo flows, departures and arrivals, across the network, in addition to real-time monitoring of its road feeder services across the UAE.
The new center is enabled with the requisite technology to expand this real-time road feeder service oversight to more than 100 lanes in Europe and the Americas over the coming months.
“The centre’s core technology platform builds on Etihad Cargo’s booking and reservation system SPRINT by introducing key “always-on” tracking functionalities. These include shipment planning and performance monitoring across its five dedicated freighter aircraft as well as bellyhold shipments across more than 250 daily passenger flights,” said the carrier through a statement.
The unique tools at the CCC help the carrier to resolve any “irregularities” or service recovery matters.
This ultimately leads to Etihad Cargo increasing its Cargo IQ metrics, an IATA initiative to set an industry measure through which any airline is measured by its percentage of shipments that are delivered as planned.
In a second phase, Etihad Cargo plans to add further functionality to the CCC to allow monitoring of its Quick Ramp Transfer shipments at its Abu Dhabi International Airport HUB, providing instant alerts on potentially problematic connections and allowing the customer service team to pro-actively take immediate corrective action.
Separately, Advanced Cargo Information (ACI) monitoring, which sends automated alerts on custom conflicts to minimize the time spent checking individual shipment documentation, will be configured on 10 of Etihad Cargo’s busiest routes by the end of the year which will support timely clearance of shipments at destination.
“By implementing data-driven technology and harnessing the ever-changing digital landscape, we have created a customer-friendly software that provides our team with market leading tools to better serve our customers when they need it most,” said Rory Fidler, Etihad Cargo’s head of Technology and Innovation.
Etihad Airways recently marked the first year of its ambitious digitalisation program, which went live with iCargo in October 2018.