Tech News, Magazine & Review WordPress Theme 2017
  • Home
  • Supply Chain Updates
  • Global News
  • Contact Us
  • Home
  • Supply Chain Updates
  • Global News
  • Contact Us
No Result
View All Result
No Result
View All Result
Home Supply Chain Updates

For UPS and FedEx holiday service guarantees, it appears all things are even

usscmc by usscmc
November 17, 2019
For UPS and FedEx holiday service guarantees, it appears all things are even
Share on FacebookShare on Twitter

With Peak Season top of mind for many supply chain stakeholders this time of year, it comes as no surprise that a lot of attention gets paid to how the parcel duopoly of UPS and FedEx approaches things. And that comes with good reason, considering how interconnected they each are to the many moving parts of the holiday-, or peak-focused holiday season rush.

To be sure, that statement comes with little surprise. What’s more, it is interesting, how, more often than not, these companies are aligned on certain fronts such as transit times, rates, and service guarantees, among other things.

That is basically what I am getting at, or trying to anyhow. The reason for that is I recently heard from a UPS official whom contacted me to show a comparison of guarantee terms between UPS and FedEx in November, as it gets prepared for Peak Season. 

In short, the UPS contact offered up extracts from the respective terms of UPS and FedEx websites, which showed that UPS is offering guaranteed Ground service 23 more days in November than FedEx.

“As we go into Peak Season, UPS’s network is running well,” the UPS spokesman said. “We have more than 400,000 pieces per hour of additional sort capacity versus last year at this time…and we have 11 new aircraft in the fleet.”

In the UPS website extract, for UPS Ground and UPS Standard 2019 Year-End Holiday Season Service Guarantee Modifications, it reads as follows: “The UPS Service Guarantee is suspended for all UPS Ground shipments to and from AK, HI, and PR, picked up or scheduled for delivery Dec. 2-Dec. 24. From Nov. 25-Dec. 27, a limited number of UPS Ground and UPS Standard packages, with transit times of three or more days and with certain origins and destinations will require additional time in transit. The most up-to-date transit time details will be available at ups.com/ctc at the time of shipping.

As for FedEx, its 2019 Holiday Money-Back Guarantee Policy for FedEx Ground stated the following: “Packages tendered to FedEx Ground for delivery on the day after Thanksgiving will be scheduled for delivery on that day if the recipient business is open, but in any event, the delivery commitment will be extended to the next business day for application of the money back guarantee. The money back guarantee for FedEx Ground and FedEx Home Delivery will be suspended temporarily for packages picked up on Sunday, November 3 through Tuesday, December 24, 2019.”

A parcel industry stakeholder dismissed these holiday guarantees, calling them a form of self-promotion.

“Just because a carrier does not have a published guarantee does not mean the carrier has any lesser service,” he said. “As a matter of fact FedEx delivers one or more days earlier than UPS on about 25 % of the lanes. So the guarantee is really just an economic issue, not a performance issue. Every carrier will be expected to execute at prior levels as we approach the holidays less they see their volume shifted to a competitor the following peak. This is a case of a carrier self promoting not a service upgrade or enhancement, just a nuanced different rule for obtaining a refund in the event the carrier fails to provide the expected service level between two points.”

And another parcel expert explained that UPS presented very valid points with material differences-for those customers that can actually get their money back for service failures-unfortunately many large shippers have waived their right to file for service failures with both UPS and FedEx. 

“I would note that UPS started several of their Peak Season surcharges earlier than FedEx and that creates a cost differential in FedEx’s favor,” he said. “For example, UPS began charging Peak Season surcharges for Large Package Surcharges and Over-Maximum weight limits on October 1, 2019. FedEx did not implement peak season Surcharges for those areas until October 21st. The Peak Season charges for FedEx are higher than those for UPS, which will offset some of the cost differential during the remainder of peak.”

When I asked FedEx for comment on what UPS sent, regarding the differences in holiday season service guarantees, a FedEx spokesman told me that things have changed, with the Money Back Guarantee for FedEx Ground and FedEx Home Delivery being suspended temporarily for packages picked up on Monday, Dec. 2 through Tuesday, Dec. 24. 

“For FedEx Express shipments, it will be suspended temporarily from Dec. 18 to Dec. 24,” he said. “A different timeframe for FedEx Ground and FedEx Home Delivery had been previously communicated, but we have now shortened it by 4 weeks and look forward to delivering the holidays with outstanding service for our customers.”

So, at the end of day, as it often is with UPS and FedEx, it looks to be another case of “all things even,” as it relates to holiday season money-back guarantees. These companies compete head-to-head every day everywhere. Over the holiday season, things clearly can take on additional importance, and based on these recent announcements and subsequent changes, this year will be no different.

About the Author

Jeff Berman, Group News Editor

Jeff Berman is Group News Editor for Logistics Management, Modern Materials Handling, and Supply Chain Management Review. Jeff works and lives in Cape Elizabeth, Maine, where he covers all aspects of the supply chain, logistics, freight transportation, and materials handling sectors on a daily basis. Contact Jeff Berman

usscmc

usscmc

No Result
View All Result

Recent Posts

  • Volkswagen Announces Pricing of 25% Equity Stake Sale in Porsche
  • Can software simplify the supply chain? Ryan Petersen thinks so
  • A strategic approach to cost reduction for banks and fintechs
  • Study examines supply chain issues and opportunities
  • Instacart acquires hyper local grocery e-commerce platform

Recent Comments

  • Top 5 Supply Chain Certifications that are in high demand | Top 5 Certifications on Top 5 Globally Recognized Supply Chain Certifications
  • 3 Best Procurement Certifications that are most valuable | Procurement Newz on Top 5 Globally Recognized Supply Chain Certifications

Archives

  • September 2022
  • April 2022
  • March 2022
  • February 2022
  • January 2022
  • December 2021
  • November 2021
  • October 2021
  • September 2021
  • August 2021
  • July 2021
  • June 2021
  • May 2021
  • April 2021
  • March 2021
  • February 2021
  • January 2021
  • December 2020
  • November 2020
  • October 2020
  • September 2020
  • August 2020
  • July 2020
  • June 2020
  • May 2020
  • April 2020
  • March 2020
  • February 2020
  • January 2020
  • December 2019
  • November 2019
  • September 2019

Categories

  • Global News
  • Supply Chain Updates

Meta

  • Log in
  • Entries feed
  • Comments feed
  • WordPress.org

slot gacor slot slot gacor 2023 slot 2023 slot gacor terbaru slot gacor terpercaya slot gacor slot gacor slot slot gacor 2023 slot 2023 slot gacor terbaru slot gacor terpercaya slot gacor slot gacor slot slot gacor 2023 slot 2023 slot gacor terbaru slot gacor terpercaya slot gacor

Pages

  • Home
  • Terms of Use
  • Privacy Policy
  • Disclaimer
  • Antispam
  • Contact Us

Categories

  • Global News
  • Supply Chain Updates
slot gacor slot slot gacor 2023 slot 2023 slot gacor terbaru slot gacor terpercaya slot gacor slot gacor slot slot gacor 2023 slot 2023 slot gacor terbaru slot gacor terpercaya slot gacor slot gacor slot slot gacor 2023 slot 2023 slot gacor terbaru slot gacor terpercaya slot gacor

Tags

APICS Globally Recognized Supply Chain Certifications IIPMR Certifications International Institute for Procurement and Market Research (IIPMR) ISM Next Level Purchasing Top 5 Supply Chain Certifications top supply chain certifications

Trending

No Content Available
  • Antispam
  • Contact Us
  • Disclaimer
  • Home
  • Privacy Policy
  • Terms of Use

© 2023 www.usscmc.com

No Result
View All Result
  • Home
  • Supply Chain Updates
  • Global News
  • Contact Us

© 2023 www.usscmc.com

This website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish. Cookie settingsACCEPT
Privacy & Cookies Policy

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
Necessary
Always Enabled

Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.

Non-necessary

Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.

SAVE & ACCEPT