CHICAGO — Southwest Airlines will begin optically scanning cargo next year to give shippers greater visibility into the status of their freight, after introducing the technology for passenger luggage in 2019, cargo chief Wally Devereaux said during a moderated discussion at FreightWaves LIVE.
The Dallas-based airline hauled 200 million pounds of cargo last year and is a favorite of many freight forwarders for domestic air transport because of its reliability and speed, with about 2,000 flights per day and an extensive point-to-point network.
“Historically, the number one ask from any shipper is better visibility to where the freight is,” Devereaux said.
Under the previously disclosed bar-coding initiative, workers will slap labels on cargo pieces as they come off the truck into the warehouse and then scan them during loading and unloading of the plane.
The technology, which will be rolled out in phases beginning in the second quarter, will eliminate some manual steps and improve reporting accuracy, Devereaux said in an off-stage interview.
Currently, freight that doesn’t make a flight for whatever reason is added to the manifest of another scheduled flight, and the customer is notified of the new planned route via email, standardized status updates or by checking the website, but there is no record of the shipment actually being loaded on the plane.
“You just don’t have that absolute confirmation that a shipper ideally would like to have,” he said. “Instead of having more of a human element in the process, you have automated that entirely and you’ve reduced, at least, the opportunity for a step to be missed in the visibility of that shipment along the way.”
Although Southwest is primarily a domestic carrier, it is still impacted by the U.S. tariffs against China, Devereaux told the audience.
His team pays attention to U.S.-Asia trade volumes because it gains insight on what kinds of volumes to expect for certain commodities that get transshipped at gateway airports such as Los Angeles.
Many shippers try to avoid tariffs before they go into effect by accelerating orders and holding the products in warehouses. “As those inventory levels rise in the U.S., before there is demand to support that, it tends to reduce the need for expedited transportation. And that’s where the spillover is happening … and why we expect peak season will be a bit softer,” Devereaux said.