If you have purchased items via Taobao during the 11.11 sales and have yet to receive them, best check the app.
Turns out, a Taobao cargo ship which was carrying 879 tons of items collided with another ship close by Fuzhou City on November 20.
Two crew members were reported to have died in the 9pm incident. According to China Press, they were second mate Zhang Zhimao, and kitchen staff Liu Xiaohua.
Seven others, comprising of four Taiwanese and three Indonesians, survived with multiple injuries. All seven have since been warded at the hospital.
Every single item onboard the ship, including items ordered by Taobao customers during the 11.11 sale, were either lost or damaged.
But not to worry, Taobao has come out to state that all the orders would be refunded via Alipay.
This incident marks the first time Taobao had failed to ship items to its customers due to an accident.
In case you’re wondering if you’re among the 100 or more customers affected, log in to your Taobao account and check your order status.